From left: YBrs Mr Eric Choo Chun Aun, Head of Marketing Services Department, ISM Insurance Services Malaysia Berhad (ISM), YBrs Puan Nurizadatul Azlina Abdullah, Penolong Pengarah, Bahagian Pelesenan Kenderaan Jabatan Pengangkutan Jalan Malaysia (JPJ), YBrs Tuan Haji Khairil Anuar Karim, Pengarah Bahagian Pelesenan Kenderaan, Jabatan Pengangkutan Jalan Malaysia (JPJ), YBhg Dato’ Ooi Win Juat, Director of Vehicle Theft and Accident Reduction Council of Malaysia (VTAREC) and YBrs Puan Mas Tina Abdul Hamid, General Manager of Vehicle Theft and Accident Reduction Council of Malaysia (VTAREC)
KUALA LUMPUR, 13 May 2026: Vehicle Theft and Accident Reduction Council of Malaysia (VTAREC), together with Jabatan Pengangkutan Jalan Malaysia (JPJ) as co-organiser, successfully organised a Briefing on the Return of Total Loss Registration Cards (RC) / Vehicle Ownership Certificates (VOC) to JPJ.
The strategic initiative aimed to strengthen efforts in managing the risks of vehicle theft and road traffic accidents in Malaysia.
YBrs Puan Mas Tina Abdul Hamid, General Manager of Vehicle Theft and Accident Reduction Council of Malaysia (VTAREC) delivering her opening speech at the Briefing on the Return of Total Loss Registration Cards (RC) / Vehicle Ownership Certificates (VOC) to JPJ and expressing her appreciation to participants for attending the event
In her opening speech, the General Manager of VTAREC, YBrs Puan Mas Tina Abdul Hamid, highlighted that this strategic initiative would help curb vehicle theft crimes and the circulation of cloned vehicles, while ensuring that only safe and legitimate vehicles remain on the road for public safety. She extended her appreciation to all participants for gracing the important event.
YBhg Dato’ Ooi Win Juat, Director of Vehicle Theft and Accident Reduction Council of Malaysia (VTAREC), delivering his opening speech highlighting the importance of continued stakeholder collaboration in curbing vehicle theft and aligning the nationwide implementation of the Registration Card (RC) / Vehicle Ownership Certificate (VOC) return process
The Official Opening Ceremony of the event was officiated by YBhg Dato’ Ooi Win Juat, Director of VTAREC. In his speech, he noted that although vehicle theft cases in Malaysia have significantly decreased due to various strategic initiatives implemented over the years, all stakeholders must continue to remain vigilant and proactive in further reducing vehicle theft cases. According to him, “The collaboration between VTAREC and JPJ in collecting and disposing of Total Loss Registration Cards is an excellent example of co-operation among key stakeholders in curbing vehicle theft and enhancing the wellbeing of the people of Malaysia.” He further commended JPJ’s initiative to empower state-level JPJ offices to receive Total Loss Registration Cards, describing it as an effective approach in advancing the implementation of this initiative nationwide.
The speakers invited to deliver presentations at the inaugural event were:
- YBrs Mr Eric Choo Chun Aun, Head of Marketing Services Department, ISM Insurance Services Malaysia Berhad (ISM)
- YBrs Encik Muhamad Fauzi Rosli, Pengurus Kanan, Bahagian Teknikal & Pengedaran, Persatuan Insurans Am Malaysia (PIAM)
- YBrs Puan Mas Tina Abdul Hamid, General Manager, Vehicle Theft and Accident Reduction Council of Malaysia (VTAREC)
- YBrs Puan Nurizadatul Azlina Abdullah, Penolong Pengarah, Bahagian Pelesenan Kenderaan, Jabatan Pengangkutan Jalan Malaysia (JPJ)
YBrs Encik Muhamad Fauzi Rosli, Pengurus Kanan, Bahagian Teknikal & Pengedaran of Persatuan Insurans Am Malaysia (PIAM) delivering his presentation on “Garis Panduan Beyond Economic Repair (BER) dan Actual Total Loss (ATL)” highlighting the key differences, procedures and governing framework of ATL and BER classifications
YBrs Encik Muhamad Fauzi Rosli from Persatuan Insurans Am Malaysia (PIAM) delivered an insightful presentation titled “Garis Panduan Beyond Economic Repair (BER) dan Actual Total Loss (ATL)”, where he elaborated on the governing framework, definitions, and key differences between ATL and BER classifications. He provided a comprehensive overview of the timeline and procedures involved in handling ATL and BER cases, including the process of determining vehicle status. The session offered participants a clearer and more practical understanding of the guidelines, contributing towards greater transparency, efficiency and consistency in managing damaged vehicles and related claims.
YBrs Mr Eric Choo Chun Aun, Head of Marketing Services Department, ISM Insurance Services Malaysia Berhad (ISM) delivering his presentation on the SOP and reporting process for Actual Total Loss (ATL) and Beyond Economic Repair (BER) vehicles from ISM to JPJ following notifications by Insurance/Takaful Operators (ITOs)
Representing ISM Insurance Services Malaysia Berhad (ISM), YBrs Mr Eric Choo Chun Aun delivered an informative presentation titled “Bagaimana Proses dari ISM Kepada JPJ Setelah ITO’s Memaklumkan Kes Total Loss”. He shared an overview of the Standard Operating Procedure (SOP) and reporting process from the ISM system to JPJ for both Actual Total Loss and Beyond Economic Repair vehicles following notifications by Insurance/Takaful Operators (ITOs). The session provided participants with greater clarity and understanding of the procedures involved, while the frequently asked questions (FAQs) segment addressed common concerns among road users and offered clearer insights to insurance industry representatives.
YBrs Puan Mas Tina Abdul Hamid, General Manager of the Vehicle Theft and Accident Reduction Council of Malaysia (VTAREC) sharing data-driven insights on vehicle theft statistics and the importance of proper procedures in handling total loss vehicles during her presentation session
The session continued with an impactful presentation titled “Pembentangan Kemas Kini dan Jumlah RC/VOC yang Telah Disenaraikan oleh ITO’s” by YBrs Puan Mas Tina Abdul Hamid, General Manager of VTAREC. She presented comprehensive and data-driven statistics on vehicle theft records for 2024 and 2025, which reflected a significant decline in cases. However, she emphasised that the downward trend should not lead to complacency, as criminals would continuously seek opportunities to exploit weaknesses. YBrs Puan Mas Tina also showcased several news reports involving stolen and accident-damaged vehicles declared as total loss, highlighting the potential dangers posed by such vehicles if proper procedures are not followed.
YBrs Puan Nurizadatul Azlina Abdullah, Penolong Pengarah, Bahagian Pelesenan Kenderaan, Jabatan Pengangkutan Jalan Malaysia JPJ delivering her presentation on the flowchart and documentation processes for the return and disposal of Vehicle Ownership Certificates (VOC) / Registration Certificates (RC) for Actual Total Loss (ATL) vehicles
The final and highly anticipated presentation was delivered by YBrs Puan Nurizadatul Azlina Abdullah from the Jabatan Pengangkutan Jalan Malaysia (JPJ), titled “Taklimat Carta Alir serta Dokumen Terlibat oleh Pihak ITO’s kepada Ketua Rekod JPJ Negeri”. Through a clear and informative flowchart presentation, she outlined the application process for the return and disposal of the Vehicle Ownership Certificate (VOC) / Registration Certificate (RC) for Actual Total Loss vehicles by insurance companies to JPJ. YBrs Puan Nurizadatul also elaborated on the key documents and procedural requirements involved, including disposal notification documents submitted from state JPJ offices to JPJ Headquarters. The session provided participants with a clearer understanding of the end-to-end process, further strengthening coordination and procedural compliance among industry stakeholders.
YBrs Puan Mas Tina Abdul Hamid, General Manager of Vehicle Theft and Accident Reduction Council of Malaysia (VTAREC) and YBrs Puan Nurizadatul Azlina Abdullah, Penolong Pengarah, Bahagian Pelesenan Kenderaan, Jabatan Pengangkutan Jalan Malaysia (JPJ) paying close attention during the presentation session
From left: YBhg Dato’ Ooi Win Juat, Director of Vehicle Theft and Accident Reduction Council of Malaysia (VTAREC), YBrs Mr Eric Choo Chun Aun, Head of Marketing Services Department, ISM Insurance Services Malaysia Berhad (ISM), YBrs Puan Mas Tina Abdul Hamid, General Manager of Vehicle Theft and Accident Reduction Council of Malaysia (VTAREC), YBrs Puan Nurizadatul Azlina Abdullah, Penolong Pengarah, Bahagian Pelesenan Kenderaan, Jabatan Pengangkutan Jalan Malaysia (JPJ) and YBhg Ts Dr Ahmad Zahiri Ismail, Chief Operating Officer of PUSPAKOM Sdn Bhd addressing questions raised by the audience during the Q&A session
Following the presentations, a Q&A session was opened to the floor, featuring a distinguished panel of experts comprising YBhg Dato’ Ooi Win Juat, Director of VTAREC, YBrs Puan Mas Tina Abdul Hamid, General Manager of VTAREC, YBhg Ts. Dr Ahmad Zahiri Ismail, Chief Operating Officer of PUSPAKOM Sdn Bhd, YBrs Puan Nurizadatul Azlina Abdullah Penolong Pengarah, Bahagian Pelesenan Kenderaan, Jabatan Pengangkutan Jalan Malaysia (JPJ) and YBrs Mr Eric Choo Chun Aun, Head of Marketing Services Department, ISM Insurance Services Malaysia Berhad (ISM). The session saw active participation from attendees, including representatives from JPJ and the insurance industry, who raised a wide range of questions to seek further clarification from industry specialists. The discussion was lively and engaging, with issues and concerns addressed through clear, insightful and well-articulated responses from the panelists, reflecting a strong cross-agency collaboration.
YBrs Tuan Haji Khairil Anwar Karim, Pengarah Bahagian Pelesenan Kenderaan, Jabatan Pengangkutan Jalan Malaysia (JPJ) delivering his closing speech during the Official Closing Ceremony by highlighting the importance of inter-agency cooperation in strengthening governance and enhancing transparency within the automotive and insurance ecosystem
The Official Closing Ceremony was officiated by YBrs Tuan Haji Khairil Anwar Karim, Pengarah Bahagian Pelesenan Kenderaan, Jabatan Pengangkutan Jalan Malaysia (JPJ). In his closing speech, he highlighted that effective co-operation between public and enforcement agencies creates a positive win-win situation within the vehicle ecosystem. The symbiotic relationship among all relevant entities enables enforcement agencies to strengthen governance, enhance enforcement effectiveness and ensure greater transparency and efficiency within the automotive and insurance ecosystem.
YBrs Puan Soleha Yakub from Generali Insurance Malaysia Berhad raising questions to the panelists during the interactive Q&A session
YBrs Tuan Muhd Auzan Azmi, representing Jabatan Pengangkutan Jalan Malaysia (JPJ) Negeri Kelantan addressing a question to the panelists during the Q&A session
YBrs Puan Ariana Ng Chor Yee from Bank Negara Malaysia (BNM) sharing her views and remarks during the Q&A session
The event was attended by representatives from JPJ headquarters in Putrajaya and JPJ offices from all states in Malaysia, Polis Diraja Malaysia (PDRM), Bank Negara Malaysia (BNM), insurance companies, takaful operators, other insurance industry players, PUSPAKOM Sdn Bhd, associations and member companies.
YBhg Dato’ Ooi Win Juat, Director of Vehicle Theft and Accident Reduction Council of Malaysia (VTAREC) addressing questions raised by attendees during the Q&A session
YBrs Puan Mas Tina Abdul Hamid, General Manager of Vehicle Theft and Accident Reduction Council of Malaysia (VTAREC) providing clarifications and responding to questions from attendees during the Q&A session
Puan Nurizadatul Azlina Abdullah, Penolong Pengarah, Bahagian Pelesenan Kenderaan, Jabatan Pengangkutan Jalan Malaysia (JPJ) offered clear and concise explanations while addressing questions from the audience
YBhg Ts Dr Ahmad Zahiri Ismail, Chief Operating Officer of PUSPAKOM Sdn Bhd also served as a panelist during the interactive Q&A session to share his valuable knowledge and experience
Discussions surrounding Total Loss (TL) and Beyond Economic Repair (BER) proved to be one of the most prominent and crowd-engaging topics of the event, reflecting the industry’s and enforcement agencies’ growing interest and concern in this critical area during the Q&A session.
Puan Siti Hawiza Shamsuddin as the Master of Ceremonies at the Briefing on the Return of Total Loss Registration Cards (RC) / Vehicle Ownership Certificates (VOC) to JPJ
YBrs Al-Fadhil Ustaz Mohd Azali Omar, Penolong Pegawai Hal Ehwal Islam Imam Masjid Negara leading the prayer recital at the Briefing on the Return of Total Loss Registration Cards (RC) / Vehicle Ownership Certificates (VOC) to JPJ
The event was guided by Puan Siti Hawiza Shamsuddin as the Master of Ceremonies and a prayer recital led by YBrs Al-Fadhil Ustaz Mohd Azali Omar, Penolong Pegawai Hal Ehwal Islam Imam Masjid Negara.
The event concluded on a successful note, marking the end of a productive and engaging session among participants.
Speakers and participants of Briefing on the Return of Total Loss Registration Cards (RC) / Vehicle Ownership Certificates (VOC) to JPJ gathered for a commemorative group photo following the conclusion of the event
YBrs Puan Mas Tina Abdul Hamid, General Manager of VTAREC engaging with participants at the VTAREC booth before the commencement of Briefing on the Return of Total Loss Registration Cards (RC) / Vehicle Ownership Certificates (VOC) to JPJ
YBrs Puan Mas Tina Abdul Hamid, General Manager of VTAREC with YBrs Mr Mahendran Samiappan, Chief Executive Officer of ISM Insurance Services Malaysia Berhad (ISM) at the Briefing on the Return of Total Loss Registration Cards (RC) / Vehicle Ownership Certificates (VOC) to JPJ
From right: YBrs Puan Mas Tina Abdul Hamid, General Manager of VTAREC, YBrs Mr Eric Choo Chun Aun, Head of Marketing Services Department, ISM Insurance Services Malaysia Berhad (ISM) and YBrs Encik Muhamad Fauzi Rosli, Pengurus Kanan, Bahagian Teknikal & Pengedaran, Persatuan Insurans Am Malaysia (PIAM) sharing a conversation at the Briefing on the Return of Total Loss Registration Cards (RC) / Vehicle Ownership Certificates (VOC) to JPJ
Attendees participated in the signing of the VTAREC Road Safety Pledge, reaffirming their collective commitment to cultivating a safer and more responsible road culture
Officers from Jabatan Pengangkutan Jalan Malaysia (JPJ) also participated in the VTAREC Road Safety Pledge signing to strengthen their collective commitment to road safety awareness and responsibility
